Shipping Policy

 

Global Delivery Terms & Conditions

Effective Date: July 25, 2025

Thank you for shopping with us. This document outlines our fulfillment procedures, transit times, and delivery guidelines to ensure a seamless purchasing experience.

1. Order Fulfillment & Dispatch Upon receiving your transaction, our warehouse personnel require approximately three (3) business days to verify, package, and hand over your merchandise to our logistics partners. Please be advised that purchases finalized during the weekend will commence processing on the subsequent Monday.

2. Transit Durations & Rates Standard international transit typically spans between 10 and 20 business days following dispatch. We apply a universal, flat-rate delivery charge of $5.99 USD for all global destinations.

3. Unforeseen Transit Delays Occasionally, logistical interruptions beyond our jurisdiction—such as customs clearance procedures or freight carrier complications—may extend delivery timeframes. We highly appreciate your understanding and patience during such occurrences.

4. Shipment Monitoring Once your parcel leaves our facility, an automated Dispatch Confirmation containing your waybill number will be emailed to you. You may monitor your parcel's progress via www.17track.net. (Kindly allow up to 72 hours for the carrier's system to reflect the initial status).

5. Split Shipments To expedite delivery, orders containing multiple products might be dispatched individually from distinct distribution centers. Consequently, you may receive partial deliveries. Independent tracking credentials will be issued for every individual parcel dispatched.

6. Order Modifications & Corrections Requests for amendments (e.g., updating recipient addresses, contact details, or altering product size/color) represent urgent matters. Clients must notify us within twelve (12) hours of the original transaction. When reaching out, please supply:

  • Your Reference Number (e.g., 071SHOP-123331) and the purchasing email address.

  • The explicit adjustments required.

While our administrative team will endeavor to accommodate these revisions, alterations cannot be guaranteed once the fulfillment process is underway.

7. Unsuccessful Delivery Attempts Should a courier be unable to reach you, the parcel is typically held at a nearby postal facility with a notice left at your residence. We advise contacting your regional postal service utilizing your tracking details as a preliminary measure. We bear no liability for goods returned to the sender due to incomplete addresses or a failure to claim the package.

8. Extended Transit Inquiries If your shipment appears stalled, please review the most recent tracking log.

  • Normal Operations: If the latest movement occurred within the past 7 days, the transit is proceeding nominally.

  • When to Intervene: Should the tracking remain stagnant for exceeding seven consecutive days, please email our client care division with your Order ID and contact email for immediate investigation.

9. Missing or Misplaced Parcels We actively collaborate with our courier networks to resolve suspected logistical losses.

  • Confirmed Loss in Transit: If an official carrier inquiry dictates a package was lost during transport, a complimentary replacement order will be issued at no additional cost to you.

  • Post-Delivery Theft: Our liability ceases once the tracking portal indicates a status of "Delivered." We cannot offer restitution for items stolen or misplaced post-delivery. We strongly recommend consulting household members, neighbors, or property management if you cannot locate a delivered parcel.

10. Fulfillment Origins & Geographic Scope We facilitate worldwide shipping. In the exceptional event that delivery to your specific region is restricted, our team will promptly notify you. While our primary hubs operate out of the United States, Canada, Australia, and the European Union, we occasionally dispatch merchandise directly from our vetted international manufacturing affiliates to optimize product pricing and availability.

11. Legal Disclaimers & Buyer Responsibilities By concluding your checkout process, you consent to the subsequent stipulations:

  • Estimated Timeframes: Advertised delivery schedules are approximations, not contractual guarantees. We are not accountable for delays resulting from external logistical factors.

  • Import Levies: Customers are strictly responsible for all relevant import taxes, customs duties, and localized fees mandated by their government. Such surcharges are excluded from the initial item price and checkout cost.

  • Information Accuracy: Clients bear full responsibility for supplying precise shipping details. We absorb no financial loss for packages misrouted due to customer input errors.

  • Transfer of Liability: Our risk of loss concludes the moment the carrier logs the package as successfully delivered.

Customer Support Inquiries For assistance regarding the aforementioned policies or general queries, please contact our administrative team at:

support@vareofdog.com

To expedite your resolution, always embed your assigned Order ID (e.g., 031SHOP-1938) alongside the email address utilized during checkout in your correspondence.