Refund Policy

Return & Refund Policy

Last Updated: July 25, 2025

We appreciate your patronage and strive to deliver an exceptional shopping experience. Should you have any inquiries or issues regarding your purchase, please contact our support team directly at support@vareofdog.com. To help us resolve the matter efficiently, kindly provide your order reference number (e.g., 015SHOP-1218) along with your purchasing email address.

Please read our comprehensive guidelines below.

1. General Terms

As a standard operating policy, all sales are final. We do not accommodate standard returns or item exchanges. The sole exceptions to this policy involve verified manufacturing defects or fulfillment errors (e.g., receiving an incorrect item).

2. Damaged, Defective, or Incorrect Items

We stand firmly behind the quality of our merchandise. If your package arrives faulty, compromised, or contains items different from what you ordered, please contact our care team immediately as your initial step. We are fully dedicated to working toward an equitable solution.

  • Inspection Period: Please examine your items promptly upon receipt and contact us within 7 days of delivery.

  • Claim Submission Requirements: To expedite your request, please email support@vareofdog.com with the following details:

    1. Your order identifier (e.g., 015SHOP-1218) and the email address used to place the order.

    2. A brief summary of the issue.

    3. Clear photographic or video evidence documenting the defect or error.

Note: Our team assesses all submissions on a case-by-case basis. Approved claims may be resolved through a product replacement, a partial credit, or a full refund.

3. Reimbursements

If a full or partial refund is granted, the credit will be issued directly to your original payment method. Please allow 7 to 12 business days for the funds to reflect in your account. Kindly note that the exact posting timeframe depends entirely on the processing speed of your financial institution or credit card issuer.

4. Product Exchanges

We do not offer direct exchanges. Replacement items are exclusively provided for verified claims involving products that arrived damaged or defective, subject to internal review.

5. Unapproved Returns

Please do not ship any items back to us unless explicitly instructed to do so by our support staff. To qualify for a resolution, you must first initiate a claim with our team.

Any package sent back without prior notice and formal approval will be rejected. We are unable to provide compensation, refunds, or replacement items for unauthorized shipments.

6. Customer Care

For any additional questions, please reach out to our dedicated support representatives. Emailing us at support@vareofdog.com with your order number (e.g., 015SHOP-1218) and purchase email is the most efficient channel for resolving issues. We value your satisfaction and look forward to assisting you.